Information & Referral                (I&R)

  Neighbors InDeed Information & Referral Service (I&R) is the gateway to all Neighbors InDeed programs. Volunteers respond to message requests from Sun City Lincoln Hills residents needing direct services, as well as the information provided about local resources that range from health care, to plumbers, to transportation and many, many more. To reach I&R, please call our 24-hr. message center at 916-223-2763.  We never answer the phone, but we will get all the details needed from your message, then call you back on Monday - Friday, from 9 a.m. to 5 p.m.

  I&R volunteers use a dedicated cell phone that is handed from volunteer to volunteer on each shift along with binders for referral sources and instructions on approved/not approved tasks. When messages are received, the residents will receive a return call from I&R (usually the same day).  If it's an approved task or for medical equipment, I&R will gather all details needed from the resident, then enter the task into the computer. The Dispatcher-on-duty will see the Open Call on the computer then locate a Handy Helper (HH) or Medical Equipment Volunteer (ME) for the task. Once a ME is assigned the task, they will respond within 24 hours or sooner. A HH will respond within 48 hours or sooner.  An appointment time will be arranged that is convenient for the resident.  (For a chirping alarm, HH return calls are made on the same day, if possible.)  

 

If the task requested is not an approved task, I&R will offer the resident a referral from our Resource list.  Local vendor referrals are obtained from recommendations by Sun City Lincoln Hills residents who used the service and were pleased with results. It is important to note that Neighbors InDeed does not endorse or guarantee the work of any of these resources. We simply provide the contact information for residents to use as they see fit. We suggest that residents obtain cost, get estimates and other information from all referrals before they make a decision. To recommend a vendor be added to our Resources Listing, please call 916-223-2763 and provide the vendor name and phone number. 

 

Some of the categories of resources the Information & Referral staff have access to are:

 

Health - In-Home

Care - In Home Medical 
Care - In Home Non Medical 
Food and Nutrition (in-home delivery) 
Haircuts & Nail Care 
Hospice 
Telephone Reassurance 
Visiting Companionship 

 

Health - Other
Adult Day Care & Respite Care 
Assistive Technology (specialized phone/devices) 
Emergency Response System 
Food and Nutrition 
Geriatric Care Manager 
Health Insurance Counseling
Housing Transition 
Information & Referral 
Medical Equipment and Supplies 
Medical Equipment Rental 
Nursing and Residential Care 
Safety/Home Modification

House Maintenance

Air Conditioning 
Appliance Repair

Concrete/Masonry 
Customer Service (Del Webb/Pulte) 
Duct Work 
Electricians 
Fencing 
Flooring and Carpets

Garage Doors 
Gardeners and Landscapers (&Trees) 
General Contractors 
Gutters 
Handyman 
Hauling 
House Cleaning Services 
Locksmith 
Painters 
Plumbers 
Power Washing 
Remodeling 
Roofing

Solar - Clean/Install 
Sprinkler System 
Telephone Repairs 
Window Treatments - Install/Clean 
Window Washing 

Windows (includes Milgard information)

Other Services

Alterations 
Animal Control & Pet Rescue 
Attorney - Trusts and Wills 
Automotive - Body Repairs 
Automotive - Mechanical 
Cabinetry 
Christmas Lights 
Clock Repair

Computers 
Donations 
Entertainment - Audio/Visual
Fraud 
Furniture Repair & Re-Upholstery 
Glass Work 
Golf Cart 
House Sitting 
Interior Designers 
Laundry (including dry cleaning) 
Legal (advisory/counseling only) 
Mailing 
Moving Company 
Notary Service 
Patio Covers 
Pest Control 
Pet Boarding 
Pet Grooming 
Pet Sitting 
Piano Tuner 
Plastic Work 
Propane 
Recycling Programs 
Screens 
Shopping 
Snake Removal 
Storage 
Street Lights 
Tax Preparer 
Tile  & Solid Surfaces Installation 
Transportation 
Trash Removal 
Water Features

Support Groups and Services

Alcohol & Drugs 
Alzheimer's/Dementia 
Bereavement 
Cancer 
Caregiver Counseling 
Elder Abuse 
Gamblers

Glaucoma

Hearing Impaired 
Kidney Disease

Low Vision 
Mental Health Counseling 
Multiple Sclerosis 
Parkinson's Disease 
Peripheral Neuropathy 
Veterans